Gilbert,
I am very sorry to hear about the experience you had with us. It is definitely not what we strive for. We guarantee our product 100% and would have sent replacements without hesitation.
I’m also concerned to hear that you didn’t receive a response from our sales team. That’s not the level of communication we aim to provide, and I appreciate you bringing it to our attention so we can address it internally.
Please let us know how we can resolve this issue for you.
Thank you,
NewMouldings
